| Terms and Conditions |
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Payment is due with order - either by credit card or cheque (payable to LIBIDEX LTD). We will not commence work on an order before receipt of payment. Orders will normally be completed within 3-4 weeks and despatched by
insured post unless otherwise requested. During busy periods, orders may
take up to 6 weeks to despatch. Postage and packing cost will be added to all orders at the appropriate rate.
Please ask about our Express Delivery Service service – if you need it urgently, we can usually help!
Important notice:
For international orders the express delivery time is valid once we have made your bank credit card, billing and shipping address checks. This can take up to 72 hours, so please bear this in mind when placing an express order. Once all checks are complete your order will then be processed.
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LIABILITY
While we make every effort to ensure that the information on this site is accurate and up to date, we cannot accept responsibility for any consequential loss or damage caused by errors on the site.
We would of course appreciate it if you let us know about any mistakes you happen to spot!
RETURNS AND REFUNDS
If the garments you have ordered suffer from manufacturing defects or are not what you ordered, we will replace them free of charge, provide a credit note for goods to the same value, or refund your money. We cannot offer cash refunds on garments in any other circumstances, but may at our discretion offer an exchange or credit note.
Manufacturing defects will be rectified at our own cost. We cannot be held responsible for damage caused by misuse or poor care of garments. Click here for advice on care of latex
If you wish to exchange garments, of if there are any faults with your order, you must notify us in writing or by e-mail / fax and returned to us within 7 days with proof of date of despatch. If a garment is the wrong size, we will replace it with one of a different size free of charge. We will also carry out minor alterations to garments for a small fee.
For conditions relating to made-to-measure garments, click here.
Important note: when returning goods from outside the EU, please indicate clearly on your customs declaration that the goods are being returned for repair or refund / exchange, otherwise duty may be payable. Goods with incorrect customs declarations will not be accepted by us and will be returned to the sender.
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CANCELLATION OF ORDERS
If you wish to cancel an order you must do so within 7 days of placing it. Cancellations are subject to a 20% administration charge for standard items.
The above terms and conditions do not affect your statutory UK rights. If you wish to see a full copy of our terms and
conditions click here
If you have any questions about our terms & conditions, please do not hesitate to contact us! |
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