IMPORTANT - 8 WEEK WARNING: At present we have a very full order book, so unfortunately Made to Order items may take up to 8 WEEKS to complete. If you need your order by a certain date, please let us know and we will endeavour to get it to you on time. For Made to Order items, you can use our
Rapid Order Service to guarantee fast despatch.
LatexEXPRESS: If you have ordered any LatexEXPRESS items during the current sale, please allow up to 10 WORKING DAYS for despatch from our warehouse (actual delivery time depends on your local postal service). We'll be getting back to our normal order time soon, but in the meantime, apologies for the inconvenience!
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Our delivery charges are based on insured Royal Mail special delivery, and reflect the size, weight, value and destination of the consignment. Please note that when consignments are delivered in the UK, they have to be signed for. If you need delivery at a specific time, please let us know.
If you wish us to use a courier service, we will send your order by our own couriers - at extra cost. We cannot take responsibility for failure of delivery or damage to goods in transit due to circumstances beyond our reasonable control.
Please note that we do not arrange delivery on customers’ behalf using customers’ own courier accounts. If you wish to use your own courier, you must arrange collection and delivery directly with them yourself.
All Libidex garments are hand-made to order and customised according to your requirements. We do not keep garments in stock (except at our shop, Liberation), so all garments ordered through our website are made from scratch. This may sometimes mean that they may take a little longer to make than usual if we are waiting for supplies of raw materials, or if we have a particularly full order book.
While we will do everything we can to get your order to you within a reasonable time, we are sometimes at the mercy of circumstances beyond our control, so we ask for your understanding. We will endeavour to keep you informed of the progress of your order.
Because our goods are customised and made to order, we are not obliged to offer refunds if we are not able to deliver by a specified date. Please refer to section 3.5 of our full Terms & Conditions.
To check on the progress of your order please email us to progress@libidex.co.uk or call +44 (0) 203 384 5406
Shipping Abroad
We can ship your order to anywhere in the world. We will normally send your order by registered / insured post, but if you want it quickly, we can arrange for a courier service such as Fedex or UPS (at extra cost). Postage is based on the weight of your order and will be calculated when you place it..
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